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Get The Best Rate for Your Next Camp/Lodge Booking. Start Your Travel Planning Today! Create an Accommodation Price Alert and Monitor Lodging Fares for Specific Travel Dates. Easy & fast booking
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Get The Best Rate for Your Next Camp/Lodge Booking. Start Your Travel Planning Today! Create an Accommodation Price Alert and Monitor Lodging Fares for Specific Travel Dates. Easy & fast booking Get The Best Rate for Your Next Hotel Booking. Start Your Travel Planning Today! Create a Hotel Price Alert and Monitor Lodging Fares for Specific Travel Dates. Easy & fast booking-
Call/ WhatsApp +254 780997742
Narok
Nairobi
St Ellis Building - 67477- 00300 Nairobi.
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Our Location -Nairobi
Meals on tour are as specified in the itinerary.
Meals are based on the hotel's, lodge, camp or restaurant's set menu or buffet.
Beverages/ alcohol are excluded unless specified.
Masai Mara/ Elegant Holiday Tours packages include meals as specified on a particular package.
The special Bush/ dinner Package is optional and requires a supplement.
The number of meals ( B,L, D) is applied as mentioned in the itinerary, if you order or cancel a set Menu by the hotel you'll pay as a supplement or extra charge on client
CODE OF CONDUCT
Please be polite and courteous to all members of the group as well as all staff members to avoid issues. Masai Mara/ Elegant Holiday Tours reserves the right to remove any participant from the trip, at the participant's own expense, for any conduct which negatively impacts the enjoyment of the other guests or disrupts the tour. It is at Masai Mara / Elegant Holiday Tours' discretion to decide if a participant is negatively impacting the other guests and tours and said participant can be dismissed from the tour at any time with no refund. Please stay with the guide at all times and do not wander away unless explicitly given free time to explore by the guide. When the guide is speaking, please be attentive and do not talk amongst yourselves as it distracts the guide and other group members. Failure to comply with any of the above can result in immediate dismissal from the tour with no refund to the participant.
PAYMENT BANK TRANSFER
Payment is done via, Mpesa Till No; bank transfer: a bank transfer fee of USD 50.00 will be added to the tour cost. All bank transfer fees must be paid by the sender. When the customer does not pay a transfer fee, it will be added to the tour fee.
VISAS, NATIONAL IDENTITY CARDS, WORK PERMITS AND IMPORTANT DOCUMENTS
Travelers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas, National identity cards, dual citizenship ids, or passports are required. Masai Mara/ E;egant Tours does not accept any liability for travelers who are refused entry onto a flight, national parks or into any country because the traveler failed to carry or present any travel documents required by the airline, authority, or countries (including countries the traveler passes through en route to their destination. Travelers are responsible for ensuring that their passports are valid for at least 7 months before the start of their flight.
MEDICAL COVERAGE
Clients are urged to acquire travel & medical insurance before arrival. Masai Mara/ Elegant Holiday Tours will not be held responsible for any injury, loss, damage, accidents or delays which may occur.
The Covid-19 test expenses need to be covered by the client
CANCELLATION POLICY
Payment for the tour is a fundamental part of the Companies tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration, etc. As the Company will have incurred the majority of its costs before the tour starts, we need to impose cancellation charges to cover these costs.
DEPOSITS ARE PAID ON 80% OF THE TOTAL AMOUNT
Deposits are non-refundable if.
If you cancel your booking, we will impose cancellation charges as follows:
- 30 days or more prior to departure – loss of deposit
- 15-29 days before departure – 30% of tour cost*
- 7-14 days before departure – 50% of tour cost*
- 6 or fewer days before departure – 80% of tour cost*
- *Departure day or all deposit if greater.
NB: Tailor-made tours/ Group joining may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking. All cancellations must be in writing and be made by the person who submitted the booking form. Please send an email to your contact at the Company, with a copy to bookings@masaimaranationalreserve.co.ke Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability. You will also need to communicate in writing to the tour operator your reason for leaving the tour.
This Tour is offered by Masai Mara Safaris/ Elegant Holiday Tours.
• This Operator reserves the right to change the rates as advertised.
• In case the accommodations are fully booked, Masai Mara Safaris/ Elegant Holiday Tours will suggest comparable alternative options.
• The exact order, content, and rates of the tour are subject to availability.
• If you request changes to this tour, the advertised rates will likely change.